A Chatbot has become a fascinating topic of discussion among internet users for many reasons. So, there’s no doubt that it is the product of the digital revolution. According to the reports, this term refers to a computer program that simulates a human conversation with a user and yields amazing results.
So, readers may like to know that although not every of these computer programs has AI or artificial intelligence, the modern ones do use AI to a great extent. For example, these bots use technologies such as NLP or Natural Language Processing to understand the questions of the users and automate responses to them.
Moreover, we should also note these Chatbots have become increasingly popular over the years due to various people using them. So, there are a few things that you need to know about these computer programs. Here, we will share some fascinating details about these bots and why they are so useful. So, now’s the time to go through this article and find out all you need to know about these.
What Is a Chatbot?
As we already mentioned earlier, a Chatbot is software or a computer program that can simulate a conversation with a user. So, reports suggest that these software or computer programs use NLP or Natural Language Processing to understand questions. After analyzing the question based on its codes, it automates responses to those questions.
Moreover, one should also note that these bots are extensively used these days. In many fields, such as customer service and others, we see the usage of these chatbots. Undoubtedly, the first such bot, Eliza, was created by an MIT computer scientist, Joseph Weizenbaum from around 1964 to 1966. There’s no doubt that the purpose of a chat bot is to make every task easier than ever.
That’s the reason why developers have made it. We can tell you that the invention of this software has made the job easier for several sectors. However, one also needs to understand about these bots. For example, there are a few types of chat bots available. While some of these bots use old-fashioned codes, the new ones mostly use AI features.
So, there’s no denying the fact that the ones that use AI are the famous ones. At a technical level, a Chatbot can help a customer to a great degree. For example, it can help a customer lodge a complaint or make a service request. Additionally, it can send an email or connect to human agents if there’s a necessity.
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Two Crucial Types of Chatbots
Well, before we move on to discuss how chatbots work, it’s essential to know about their types. Although we can separate this software on many grounds, there’s one extremely crucial aspect. As per the reports, there are primarily two types of chat bots available: Declarative ones and Predictive ones.
Declarative Chatbots refer to software that works from scripted responses to hold a structured conversation with a user. For example, these bots work akin to FAQ. In other words, these chat bots are limited, and can only handle a common and to-the-point question about a product or service features. Additionally, these bots can perform simple repetitive tasks, such as transactions, logging a request, feedback, etc. Of course, we see the usage of Declarative chatbots the most in many fields these days.
The other Chatbot type is predictive. Unlike the Declarative bots, these computer programs depend on AI. Moreover, these bots also use tools such as NLU, NLP, AL/ML, etc, to understand the behavior patterns and user profiles. As a result, they can give answers after analyzing a question. Amazon’s Alexa, Google Assistant, and Bixby are a few examples of these chatbots.
Benefits of Using Chatbots
So, there’s no denying the fact that Chatbots have immense benefits. For example, they are cost-effective. Once someone uses a bot in their sector, they can scale down hiring people for customer support. Instead, people can engage themselves in solving complex problems or creating strategies. As a result, these bots save a lot of time.
Automated responses can save enough time. Moreover, unlike human resources, a computerized bot is available 24/7. It also reduces customer’s wait time. Last but not least, a chatbot can identify business leads, with the power of AI.
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